Quality

- Quality Management Framework - User and Respondent Dialogue - Methodology - Metadata - Dissemination guidelines - Quality Assurance (QA)

Quality Management Framework	Standard for Statistical Processes 2011  Quality in the European Statistical System 2002 (LEG on Quality)  Handbook of Statistical Organisation UN 2003  Quality Framework and Guidelines for OECD 2003  Statisticians Satisfaction Survey OECD 2003  Quality Work and Quality Assurance within Statistics 1999
User and Respondent Dialogue	ESS Customer Satisfaction Survey SE AT IT 2003 Reality as a Statistical Construction Helping users to find Statistics relevant for them SE 2006 Customer Satisfaction Surveys SE 2006 Developing methods for assessing Perceived Response Burden SE NO UK 2005 Standard Cost Model DK SE NO BE UK NL 2004  Handbook for Monitoring and Evaluating Business Survey Response Burdens 2007
Methodology	The Handbook of Recommended Practices for Questionnaire Development and Testing Methods in the ESS 2005  Monographs of official statistics - Variance estimation methods in the European Union 2002   A Model for Statistical Inference based on Mixed Mode Interviewing NL 2006 and EN Q2006   Estimation of Standard Error of Indices in the Sampling Business Surveys SI 2006 and EN Q2006  Estimation of the Interviewer Effect by IT 2006 and EN Q2006   How to Measure Education in Cross National Comparison A Matrix of Education as a New Instrument DE,LU 2006 and EN Q2006  Improving timeliness for short-term economic statistics OECD 2005 and EN Q2006  Quality in Statistics Sampling Issues in Business Statistics 2005  The Response Process in Recurring Business Surveys SI 2006 EN Q2006  The Use of Pre-Existing Survey Questions_ Implications for data quality UK 2006 and EN Q2006  Using Real-Time Process Measures to Improve Data Collection WESTAT 2004 ,EN Q2004   Web data collection in a mixed modeapproach an experiment NL 2006 and EN Q2006    Data Driven Identification of Sources of Errors for Improving Survey Quality DE 2006 and Q2006  Quality in Statistics Coverages Procedures and Measurements 2005  Quality Procedures for Survey Transitions - Experiments and Discontinuities NL and UK 2006, Q2006  Guidelines for balance between accuracy and delays 2007  Seasonal Adjustment Methods and Practices 2007  Recommended Practices for Editing and Imputation in Cross-Sectional Business Surveys 2008
Metadata	Eurostat Metadata website
Dissemination guidelines	Dynamic data presentation and interactive publication ESTAT DE 2004 Q2004   UNECE Making data meaningful 2009. Part 1: A guide to writing stories about numbers  UNECE Making data meaningful 2009. Part 2: A guide to presenting statistics  UNECE Making data meaningful 2011. Part 3: A guide to communicating with the media
Quality Assurance (QA)	Auditing activity in NSIs PT UK NL 2003  Quality assessment of administrative data for statistical purposes Eurostat 2003  Quality of Norms 1998  Evaluation and Analysis of the Quality of National Accounts Aggregates 1998  A model for evaluating the quality of business surveys 1998  Reliability and Quality Indicators for National Accounts Aggregates 1999  Evaluation of Sensitivity and Uncertainty Analysis Methods in a Quality Assessment Framework 1999   Quality improvement of the statistical processes - Standard guide Romania 2008  Checklist Quality of Statistical Outputs - CBS NL 2009  Quality improvement of the survey processes - EL 2009  Checklist for the quality evaluation of administrative data sources - NL 2009